Word Support Services

To keep document production running smoothly your templates and users need support.

CDEV Computing offers a support service to maintain your templates, make updates and resolve user problems.

We use a screenshare tool called TeamViewer for our support, click the following button to start the session.

1. Template change support

Having acquired a set of templates it is inevitable that over time changes are required to keep the templates up-to-date, for example our service can include:

add a new office or change an office address
company rebrand requiring new logo and new style
upgrade to later versions of Word or Windows
minor changes and enhancements
defect fixing

2. User support

Users can sometimes make an unfathomable mess of a document. When the local experts cannot resolve the issue then its time to pass it on for our expert analysis. We will resolve these issues and explain how to avoid them in future.

3. Our Service

Currently we support: MGPA, VocaLink, Grant Thornton International, City of London, UK Payments, Syngenta, Forsythe (USA), Capita Symonds. Some of these contracts are in their sixth year demonstrating their value to these clients.

Our support is telephone, email and remote desktop with the option for on-site days. We guarantee a timely response to resolution of issues.